Contact Us
Tech Forum
Shopping Cart

My Account


Recover password

If Javascript is disabled in your browser click here


Contact us
Privacy statement
Terms & Conditions
Customer Help Center

InstallerOasis.com > Customer Help Center

Customer Help Center
ºAbout Us
ºSales and Support
ºShipping and Delivery
ºSales Tax
ºPricing / Description Mistakes
ºAccepted Payment Methods
ºReturn Policy
ºHow to Return an Item
ºPrivacy Policy
ºWebsite Feedback

/skin1/images/icon1.gif About Us

Installer Oasis is located in Indianapolis, In. We supply satellite, cable, home theater, security and audio video related products to our customers. We are constantly updating and expanding our inventory daily to meet your needs.

We were founded in 2006 and have a few different outlets to meet your needs.

Ebay Stores:
Our goal is to offer a quality product at great price! Shipped fast!

If you live in or around the Indianapolis area or are just passing through, stop in and check out our showroom!

Click here for a map of our location

Every item we sell on InstallerOasis.com is BRAND NEW. Why are our prices so low? Because we buy in bulk and pass those savings on to you!

(back to top ²)

/skin1/images/icon1.gif Sales and Support

We'll be glad to help you with any question you might have about one of our products:

Call-in line : (317) 375-1097
Normal Business Hours: 10am-5pm (est)
Email Support : Click Here

(back to top ²)

/skin1/images/icon1.gif Shipping and Delivery

We normally ship most orders within 24 hours of purchase. If your order does not process within 48 hours from the time your order was originally processed, we will notify you with a reason for the delay. This time frame is based on a 5 day business week cycle.

When you purchase any of our shipment methods that we offer like "UPS Ground" and "2 Day Air", the transit times through UPS do not factor in our company order processing grace period stated above. We make shipping of orders a top priority so please be confident that we will process your order quickly. If you are in urgent need of one of our products, please don't hesitate to call. We can usually expedite any product upon request.

Continental United States

We currently ship to the Continental US, Hawaii, and Alaska. We currently use UPS to ship to these areas. Please see the map below for transit times to your location:


International Shipping

We currently use UPS for our international shipment processing. Customers can follow through the normal checkout procedure to view your shipping options.

(back to top ²)

skin1/images/icon1.gif Sales Tax

Installer Oasis is located in Indianapolis, Indiana. If you live in Indiana, you will be charged a 7% sales tax in accordance with Indiana state law.

(back to top ²)

/skin1/images/icon1.gif Pricing / Description Mistakes

We do our best to make sure our prices and descriptions are accurate. In the event that a pricing or description mistake is made, Installer Oasis reserves the right to cancel the order at any time and for any reason. In this case a full refund will be given for the order.

(back to top ²)

/skin1/images/icon1.gif Accepted Payment Methods

We accept Google Checkout, Paypal, Visa, Master Card, American Express, and Discover. We do NOT accept personal checks or money orders. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.

(back to top ²)

/skin1/images/icon1.gif Return Policy

You may return merchandise to our Installer Oasis Store or by mail to our return center. All returns must be made in original condition and include all accessories.

You will receive a credit for your purchase only if it meets the criteria below:

21 days from the Purchase Date
All items purchased from InstallerOasis.com have a return period of 21 days from the your order shipment date. After this date, no option for returning item(s) is available.

The following items are not returnable:

  • Items that are abused or worn in anyway so that they are no longer considered new.
If we receive an item in such condition WE WILL REFUSE IT. If  in an event we don't have the opportunity to refuse the package, we will contact you and arrange the item to be returned to you at our convenience and at YOUR expense.

If your item is opened, damaged, or defective when you receive it, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Activated Satellite Equipment
Because Installer Oasis is a satellite retailer, we can sell satellite receivers to our customer at dealer pricing. Because of the business relationship with Dish Network and Directv, once you activate a satellite receiver to your service providers account, returns of that equipment will no longer be accepted. If you have a defective unit, the product can be exchanged directly with the satelllite service provider (Dish Network or Directv).

Dish Network: (800) 333-3474
Directv: 1-800-531-5000

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). This fee is at the discretion of InstallerOasis.com and will bedisclosed at the time that we receive the return and inspect the items.

Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item from InstallerOasis.com, you will receive a replacement unless otherwise specified. You will not be credited for return postage if you pay to return your item.
The original must be sent back before a replacement can be issued  (please see"How to return your Item" below). 
Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Installer Oasis is not responsible for any personal data left on or in these items.

Restocking Fee
A 15% restocking fee will be charged on all items returned to our location. If an item is defective or damaged in transit to your location, the restocking fee does not apply.

InstallerOasis.com reserves the right to deny any return.

(back to top ²)

/skin1/images/icon1.gif How to Return an Item

Before reading this please read "Return Policy" to insure your item(s) qualify for a return

If you need to return your item because it is defective or damaged, we will either dispatch a UPS driver to your location to pick the damaged item up from you, or send you a return label to attach to your package so you can return it. Please contact us to find out the appropriate method to use in your situation.

If you want to return an item and it is within 21 days from the purchase date, please contact us for a RMA number and we will honor your request.

If we receive an item without a RMA number WE WILL REFUSE IT. If  in an event we don't have the opportunity to refuse the package, we will contact you and arrange the item to be returned to you at OUR convenience and at YOUR expense.

(back to top ²)

/skin1/images/icon1.gif" Security

Installer Oasis uses the latest in SSL encryption technology to make sure your order is secure. Credit card numbers are encrypted before they reach our servers to provide an extra level of protection.

(back to top ²)

/skin1/images/icon1.gif Privacy Policy

Installer Oasis respects your right to privacy and will not distribute your personal information to any third party that is not involved in the fulfillment your order.

Please see our Privacy Statement for more information

(back to top ²)

/skin1/images/icon1.gif Website Feedback

We constantly are trying to improve our customer's experience and would love to hear your feedback. Are we doing something right? Are doing something wrong? Is something on our site not working?  Please let us know.

If you have any feedback you can give us on BizRate we surely would appreciate it!

(back to top ²)

Your Cart
Cart is empty

View cart
Orders history

Recently Viewed

Deal Flyer

Your email:

BizRate Customer Certified (GOLD) Site - Installer Oasis Reviews at Bizrate
Copyright © 2006-2018 InstallerOasis.com